Learner Guide-SIRXMKT002 Use social media to engage customers Certificate II Core units ICTICT401 Determine and

Core units ICTICT401 Determine and confirm client business requirements ICTICT418 Contribute to copyright

CAQA Quality Assurance Guarantee

Communicate professionally using sector-specific terminology

Core units BSBCMM411 Make presentations BSBCRT412 Articulate

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

Learner Guide-SIRXMKT002 Use social media to engage customers Certificate II Core units ICTICT401 Determine andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce