Learning and Assessment Kit-AMPCOR205 Communicate in the workplace CHC Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3203 Evaluate fire potential and prevention HLTAID003 Provide first aid Elective units AHCARB319 Use arborist climbing techniques FWPCOT3311 Use environmental care procedures to undertake fire salvage operations AHCWRK302 Monitor weather conditions FWPCOR2204 Follow fire prevention procedures TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle If you require RPL Kits with comprehensive benchmarking

emotional and physical wellbeing CHCMHS012 Provide support to develop wellness plans and advanced directives CHCMHS013 Implement trauma informed care CHCPOL003 Research and apply evidence to practice CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective units CCHCCCS017 Provide loss and grief support CHCCCS018 Provide suicide bereavement support BSBFIM501 Manage budgets and financial plans HLTHPS006 Assist clients with medication HLTAAP001 Recognise healthy body systems If you require RPL Kits with comprehensive benchmarking

Core units BSBCMM211 Apply communication skills MSL913004 Plan and conduct laboratory/field work MSL922002 Record and present data MSL933009 Contribute to the achievement of quality objectives MSL943004 Participate in laboratory or field workplace safety Electives HLTPAT006 Receive

grief and trauma HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW034 Provide healthy lifestyle programs and advice If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-AMPCOR205 Communicate in the workplace CHC Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to